Workflow Automation
Task routing, SLA prediction, exception handling, RPA discovery.
§ 01Summary
Process automation and intelligent orchestration. Routes and prioritizes tasks, predicts SLA breaches before they happen, recommends exception-handling paths and surfaces RPA opportunities from your workflow logs.
§ 02Capabilities
What it does out of the box.
- Task routing and prioritization
- SLA prediction and breach avoidance
- Exception handling recommendations
- RPA opportunity identification
- Audit trail for every decision
§ 03I / O Contract
What you send, what you get back.
Field-level schemas and versioning available under NDA.
Inputs
- Workflow definition (declarative)
- System-of-record hooks
- Human reviewer roster + SLA
Outputs
- run_id + status
- actions_taken[]
- sla_breach_alerts[]
- rpa_candidates[]
// SAMPLE REQUEST
{
"workflow_id": "wf_dispute_triage",
"case_id": "ds_...",
"inputs": {
"amount": 148.9,
"category": "product_not_received"
}
}// SAMPLE RESPONSE
{
"run_id": "r_...",
"status": "auto_resolved",
"actions_taken": [
{
"step": "policy_check",
"result": "eligible_refund"
}
],
"rpa_candidates": [
{
"step": "kyc_document_upload",
"occurrences_7d": 214
}
]
}§ 04Use Cases
Where partners are deploying it.
- Support + billing ops
- AP invoice matching
- KYC document backlog
// WHEN YOU'RE READY
Single-adapter licence unlocks Workflow Automation for one product. Vertical bundles and full-portfolio access are documented on the Partners page.